Privacy Policy

Introduction

At Citta Games, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Citta Games collects, uses, discloses, and safeguards your information when you use our online casino platform.

Citta Games operates as a responsible gaming platform, and we understand the importance of maintaining the confidentiality of your personal data. This policy applies to all users of Citta Games services, including visitors to our website and registered players.

Information We Collect

Citta Games collects various types of information to provide you with the best possible gaming experience:

Personal Information

When you register with Citta Games, we may collect the following personal information:

Full name and contact details
Date of birth and age verification
Email address and phone number
Residential address and country of residence
Payment method information
Government-issued identification for verification purposes

Technical Information

Citta Games automatically collects technical information when you use our platform:

IP address and device information
Browser type and version
Operating system and device identifiers
Pages visited and time spent on our website
Game preferences and playing patterns

How We Use Your Information

Citta Games uses your information for the following purposes:

Service Provision

To create and manage your Citta Games account
To process your deposits and withdrawals
To provide customer support and assistance
To ensure compliance with legal and regulatory requirements

Security and Fraud Prevention

To verify your identity and prevent fraud
To monitor and prevent suspicious activities
To ensure responsible gaming practices
To protect the integrity of Citta Games platform

Communication

To send you important account notifications
To provide updates about Citta Games services
To offer personalized promotions and bonuses
To respond to your inquiries and support requests

Information Sharing and Disclosure

Citta Games is committed to protecting your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Legal Requirements

Citta Games may disclose your information when required by law, regulation, or legal process, including:

Compliance with gaming regulations and licensing requirements
Response to court orders or government requests
Investigation of suspected illegal activities
Protection of Citta Games rights and property

Service Providers

Citta Games may share information with trusted third-party service providers who assist us in:

Payment processing and financial transactions
Customer support and technical assistance
Data analysis and platform optimization
Security monitoring and fraud prevention

Data Security

Citta Games implements comprehensive security measures to protect your personal information:

Encryption and Protection

Advanced SSL encryption for all data transmission
Secure servers with multiple layers of protection
Regular security audits and vulnerability assessments
Access controls and authentication protocols

Data Retention

Citta Games retains your personal information only for as long as necessary to:

Provide our services and maintain your account
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Prevent fraud and ensure platform security

Your Rights and Choices

As a Citta Games user, you have certain rights regarding your personal information:

Access and Control

Access and review your personal information
Update or correct inaccurate information
Request deletion of your account and data
Opt-out of marketing communications
Choose how you receive notifications
Manage your marketing preferences
Control the frequency of promotional offers
Unsubscribe from specific communication types

Cookies and Tracking Technologies

Citta Games uses cookies and similar technologies to enhance your gaming experience:

Types of Cookies

Essential Cookies: Required for Citta Games platform functionality
Performance Cookies: Help us analyze platform usage and performance
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Provide personalized content and offers

Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect Citta Games platform functionality and your gaming experience.

International Data Transfers

Citta Games operates globally and may transfer your information to countries outside your residence. We ensure that all international data transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Citta Games is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 18 (or the legal gambling age in your jurisdiction). Citta Games does not knowingly collect personal information from minors and will take immediate action to delete any such information if discovered.

Changes to This Privacy Policy

Citta Games may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our platform

Your continued use of Citta Games services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how Citta Games handles your personal information, please contact us:

Email: [email protected]

Support: Contact Citta Games Support Team

Address: Citta Games Privacy Team

Citta Games is committed to addressing your privacy concerns promptly and thoroughly. We value your trust and will work diligently to resolve any issues you may have.