Frequently Asked Questions

Creating a Citta Games account is simple and takes just a few minutes. Click the "Register" button, fill in your personal details, verify your email address, and complete the identity verification process. Once approved, you can start playing immediately.

To verify your Citta Games account, you'll need to provide a valid government-issued photo ID (passport, driver's license, or national ID), proof of address (utility bill or bank statement), and proof of payment method ownership. This helps ensure security and compliance with regulations.

Citta Games typically processes account verifications within 24-48 hours. However, this may vary depending on the volume of applications and the completeness of your submitted documents. You'll receive an email notification once your account is verified.

No, Citta Games allows only one account per person. Multiple accounts are strictly prohibited and may result in account suspension or termination. This policy helps prevent fraud and ensures fair play for all users.

If you forget your Citta Games password, click the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a secure link to reset your password. For security reasons, the link expires after 24 hours.

Citta Games offers a comprehensive selection of casino games including classic slots, video slots, table games (blackjack, roulette, poker), live casino games with real dealers, progressive jackpots, and specialty games. We regularly add new titles to keep our game library fresh and exciting.

Yes, all Citta Games are fair and random. We use certified Random Number Generators (RNGs) that are independently tested and audited by third-party testing laboratories. Our games meet strict fairness standards and provide genuine random outcomes for every spin, deal, or roll.

Absolutely! Citta Games is fully optimized for mobile devices. You can enjoy all our games on smartphones and tablets through your mobile browser. We also offer dedicated mobile apps for iOS and Android devices for an enhanced mobile gaming experience.

No, Citta Games operates entirely through your web browser, so no software downloads are required. Simply visit our website, log in to your account, and start playing immediately. This instant-play approach ensures quick access and compatibility across all devices.

Bet limits at Citta Games vary by game and are designed to accommodate players with different budgets. Minimum bets typically start at $0.01 for slots and $1 for table games, while maximum bets can reach $10,000 or more depending on the specific game and your account status.

Citta Games accepts a wide range of payment methods including major credit cards (Visa, MasterCard, American Express), e-wallets (PayPal, Skrill, Neteller), bank transfers, and cryptocurrency options (Bitcoin, Ethereum). Available methods may vary by region.

Deposits at Citta Games are typically processed instantly for most payment methods. Credit card deposits, e-wallets, and cryptocurrency deposits are usually credited to your account immediately. Bank transfers may take 1-3 business days to appear in your account.

Withdrawal processing times at Citta Games vary by payment method. E-wallets typically process within 24 hours, credit cards within 3-5 business days, and bank transfers within 5-7 business days. We process all withdrawal requests as quickly as possible while ensuring security.

Citta Games does not charge fees for deposits or withdrawals. However, some payment providers may charge their own transaction fees. We recommend checking with your payment provider for any applicable fees before making transactions.

Minimum withdrawal amounts at Citta Games vary by payment method. Generally, the minimum withdrawal is $20 for most methods, though some e-wallets may have lower minimums. Maximum withdrawal limits depend on your account status and chosen payment method.

Citta Games supports all major web browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest versions of these browsers for optimal performance. Our platform is also compatible with mobile browsers on iOS and Android devices.

If a Citta Games game won't load, try refreshing the page, clearing your browser cache and cookies, or switching to a different browser. Ensure you have a stable internet connection and that JavaScript is enabled. If the problem persists, contact our technical support team.

No, Citta Games requires an active internet connection to function. All games are streamed from our secure servers and require real-time communication for gameplay, security verification, and fair play monitoring. Offline play is not available for security and fairness reasons.

Citta Games works well with a minimum internet speed of 2 Mbps. For optimal performance, especially with live casino games, we recommend speeds of 5 Mbps or higher. Slower connections may experience longer loading times or occasional buffering during live games.

Citta Games employs industry-standard SSL encryption to protect all data transmission. We use secure servers, implement strict access controls, and follow comprehensive data protection protocols. Your personal information is never shared with third parties without your explicit consent.

Yes, Citta Games uses advanced security measures to protect your financial information. We employ PCI DSS compliance standards, secure payment gateways, and never store your complete payment details on our servers. All financial transactions are processed through secure, encrypted channels.

If you suspect unauthorized access to your Citta Games account, immediately change your password and contact our security team. We'll investigate the issue and take appropriate measures to secure your account. We also recommend enabling two-factor authentication for additional security.

Yes, Citta Games offers two-factor authentication (2FA) as an additional security layer. You can enable 2FA in your account settings to require a verification code in addition to your password when logging in. This significantly enhances the security of your account.